FREQUENTLY ASKED QUESTIONS

• How To Pack Your Product?

  With our expert packing guidelines, you can pack your products with care and have peace of mind that their freshness will be guaranteed throughout transit and upon arrival.

  To ensure the best results, please follow these packaging guidelines.

• How to Measure Your Package for LTL Shipments?

  Get to know how to measure your package for LTL Shipments here.

• How to Place an Order on ICE's Website?

  Here are the steps to order shipping on ICE's Website:

  1. Register or log in to your ICE account.
  2. Enter the pickup and drop-off addresses.
  3. Enter the size of the cargo.
  4. Enter the quantity of the items being shipped.
  5. Select the shipping option (LTL/FTL).
  6. Choose a payment method.
  7. Click "Order" to confirm your shipment.
  8. Make payment for the shipment.
  9. Receive a receipt of your order via email.

• How to Check Cargo Shipping Price?

  To check the shipping cost of your cargo, follow these steps:

  Go to the "Estimate Rate" box on our website.

  1. Enter the pickup address and destination address for your shipment.
  2. Enter the size or volume of your product.
  3. Enter the quantity of your product.

  Our system will automatically calculate the shipping cost for you.

   

   

• How to Track Your Product Location?

  To Track Your Product's Location:

  • Go to the "Track" page.
  • Enter your Order ID from the receipt. Track the location of your shipment with ease using your order ID.
  • For multiple shipments, separate the IDs with commas and click 'Track'.

  Afterward, the location of your product will be displayed to you.

• How to File A Complaint?

  To file a complaint, please follow the steps below:

  1. Go to the "Contact Us" page on the ICE website.
  2. Fill out the contact form with your personal information and the details of your complaint.
  3. Include any relevant photo documentation or evidence related to your complaint.
  4. Submit the form.
  5. Our customer service team will review your complaint and get back to you as soon as possible with a resolution.

  Alternatively, you can also contact our customer service team directly via whatsapp or email, which can be found on the "Contact Us" page.

• What Product Categories are Allowed for Delivery with ICE?

  The following Product Categories are allowed for shipment through ICE Delivery.

  Please note that products with a sharp or pungent odor, such as durian, squid, and coral fish, are not allowed. However, vacuum-sealed fish fillets are allowed for shipping.